Shipping policy
Shipping Policy
Shipping
Thank you for shopping with Senmbelek Store.
Every item is made especially for you once your order is placed. Producing on demand instead of in bulk helps reduce waste and allows us to offer exclusive collections while supporting a more sustainable production process.
Thank you for supporting independent artists and conscious manufacturing.
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Processing Time
All orders are made to order.
Please allow 2–7 business days for production before your order is shipped.
During new releases, holidays, or periods of high demand, processing times may be slightly longer.
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Estimated Delivery Times
Switzerland
3–7 business days after dispatch
Europe
5–10 business days after dispatch
United States & Canada
5–10 business days after dispatch
Rest of the World
7–20 business days after dispatch
Please note that delivery times are estimates and may vary depending on the destination, customs clearance, weather conditions, or carrier delays.
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Shipping Costs
Shipping costs are calculated automatically during checkout based on your delivery address and the products in your order.
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Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).
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Customs & Import Duties
International orders may be subject to customs duties, import taxes, VAT, or other fees charged by the destination country.
These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.
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Lost or Delayed Shipments
If your order has not arrived within the estimated delivery time, please contact us at [your email address] and we will be happy to assist you.
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Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos showing the product and the problem
If the issue is confirmed, we will arrange a replacement or another appropriate solution at no additional cost.
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Contact
If you have any questions regarding shipping, please contact us:
Senmbelek Store
Email: info@calipmusic.com